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If an event is cancelled, you're refunded automatically and in full — including the Festro service fee — to your original payment method. If you can no longer attend, you can transfer your ticket for free, or on sold-out events list it for official resale and get refunded if it resells. Beyond that, each organizer sets its own refund policy. Full details are in the Purchase and Cancellation policies.
If the organizer's got transfers on (most do), open the ticket in your Vault and tap Transfer. Your friend needs a Festro account at the email you send it to. Transfers lock 2 hours before doors, so don't leave it too late.
For free or invite-only events, you reserve a spot — no payment, the organizer just holds it for you. For paid events, you get a ticket once you pay. Both land in your Vault and scan at the door the same way.
Open Explore to see what's on. Filter by When (today, this weekend, a specific day), price (free or paid), and genre to zero in on the nights you actually care about.
Tap the heart on any event to save it. Saved events live under the Saved tab in your Vault, so you can come back and grab a ticket before it sells out — saving costs you nothing.
Following an organizer adds their new events to your feed and lets them ping you the moment they announce something. You choose how you hear about it — push, email, or both — globally or per organizer in your notification settings.
Yep. Once you've reserved or bought a ticket, sync it to your calendar — turn on Google Calendar sync to have your RSVP'd events flow into a dedicated Festro calendar automatically, or grab the one-off calendar link straight from the event.
Codes can take up to 60 seconds. Check spam and make sure no email forwarding rule is eating it. Still nothing after 2 minutes? Hit Resend on the verify screen.
Settings → Account → Email address. We'll send a verification link to your new email. Your old address stays active until you click it.
Settings → Danger zone → Delete account. You'll need to type DELETE to confirm. We keep anonymized attendance records for fraud prevention, but everything else is gone within 30 days.
Click Get started on the dashboard organizer CTA, or head to /organizer/request. The whole activation flow takes about 5 minutes — name, brand profile, payout method, done.
On paid tickets, buyers pay a small Festro service fee on top of the organizer's price (currently 8% + C$0.30 per ticket), included in the all-in price shown at checkout. Organizers keep 100% of the price they set, and free events have no fee. Founder organizers pay 0%. Full terms are in the Organizer Payments Agreement.
Each organizer gets a scanner view at /organizer/<your-org>/door: pick the event, then scan or search to check tickets in. It works offline too — scans queue on the device and sync automatically once you are back online, so a bad venue signal never blocks the door.
An artist page is a public profile for a performer at festro.com/artists/<slug> — a name, bio, photo and banner, social links, and an automatic history of the nights they've played and any upcoming bills. Anyone can see it; only the person who's claimed it can edit it.
When an organizer adds an act to an event's lineup, they can link it to its artist page. Linked acts become tappable on the event — they carry the artist's photo, open festro.com/artists/<slug>, and the night gets added to that artist's history. Plain free-text acts that aren't linked just stay as text and don't build a history.
Open your artist page and tap "Request to manage." Pick how you're connected (you're the artist, a manager, agent, label, or publicist) and drop at least one proof link — your official site, Instagram, SoundCloud, or Spotify, anything that shows the act is yours. A Festro moderator reviews every claim, usually within 72 hours, and we'll email you when it's decided. No instant self-serve claim here — the page stays exactly as it is until a moderator signs off.
Once your claim's approved you'll see an Edit button on your artist page. From there, change your name, bio, profile photo, banner, and the platforms you link (Instagram, SoundCloud, Spotify, website). Renaming is safe — your public link stays the same, the slug at festro.com/artists/<slug> doesn't move when you rename, so existing links keep working.
The "Verified artist" badge marks pages Festro has confirmed as the genuine act. Claiming your page is step one; verification is granted separately by our team and isn't something you can switch on yourself.
If you're in immediate danger, contact local emergency services first — Festro can't dispatch help. Once you're safe, find the organizer or venue staff on site, then report the event to us so we can follow up and warn others if needed.
Open the event, organizer, or artist page and use Report (in the ⋯ menu). Tell us what happened in your own words — every report goes to Festro's trust & safety team, gets reviewed by a human, and is never shared with the person you reported.
Report them from the relevant page or message and, if you'd rather talk to a person, use Talk to a human below. We take harassment, threats, hate speech, and impersonation seriously and act on confirmed violations, up to removing the account.
Harassment, hate speech, threats, impersonation, scams, and events that promote harm have no place here. Organizers are responsible for the safety of their events; attendees are expected to treat each other with respect. Confirmed violations lead to content removal or account action.
A real person will get back to you, usually within 4 hours.