Resale & transfer

This Resale & Transfer Policy explains how you may pass a Festro ticket to someone else — by reselling it through Festro, or by transferring or gifting it for free. It is part of, and additional to, the Terms of service; if there is a conflict about resale or transfer, this policy governs. “Festro”, “we”, and “us” mean Festro Inc.; “you” means the account holding the ticket. This policy applies to every ticket bought through Festro, alongside the organizer's own published event terms.

The short version: tickets stay inside Festro. You can resell a ticket through us at or below the price you paid, transfer or gift it to someone for free, or join a waitlist — but a ticket sold or handed off outside Festro can be voided, and a ticket marked up above its original price will not be honoured.

If you can no longer attend, the way to resell a ticket is through Festro's official resale, where the organizer has turned it on for an event. When you list a ticket for resale, it goes back into Festro's inventory; when it sells to a new buyer, your ticket is released and your refund is handled by us (see section 5). The new buyer receives a fresh, valid ticket directly from Festro.

We only honour tickets that we issued and that have stayed within Festro. A ticket you buy, sell, swap, or accept outside Festro — through a third-party reseller, a classified listing, a social-media DM, or in person — is not backed by us: we cannot confirm it is genuine, that it has not already been used, or that it has not been resold to several people at once. Off-platform tickets may be refused at the door, and we are not responsible for money you pay or lose outside Festro. Reselling only through Festro is also how the price cap in section 3 stays enforceable.

A ticket resold through Festro may not be offered for more than the price the original buyer paid for it — its face value, including any service fee that was part of that all-in price. This reflects Québec consumer-protection law, which prohibits reselling an event ticket above the authorized seller's announced price unless the event producer expressly allows it. By default, Festro resale is face-value-only: our resale flow will not let you list a ticket above what you paid.

Where an organizer (as producer) expressly authorizes a higher resale price for their event, any such listing must clearly disclose what the law requires — including the authorized seller's identity, the ticket's original price, and that the listing is a resale and that tickets may still be available from the original seller. Absent that authorization, a ticket offered above its original price will not be honoured and may be voided without refund.

The same cap applies to any payment between people on a transfer or gift (section 4): you may not charge a friend more than you paid for a ticket you hand off, whether the payment happens on Festro or off it.

You can hand a ticket to someone else by transferring it to their email through Festro. They accept the transfer, and the ticket moves to their account. When the transfer is accepted, your ticket's code is voided and the recipient gets a new, valid one — so only the current holder's ticket scans at the door, and an old screenshot won't get anyone in.

Transfers and gifts are free. Festro does not charge a fee to move a ticket to another person, and you may not add your own fee. If you and the recipient arrange any payment between yourselves, it must respect the price cap in section 3 — at or below what you paid. A transfer is the simplest way to give a ticket to a friend; resale (section 2) is the way to recover your money when an event is sold out and you can no longer go.

When an event is sold out, the organizer can open a waitlist. People join in order, and when a ticket is released back into resale, it is offered to those in line on a first-come, first-served basis. Joining a waitlist doesn't reserve or charge anything — you're only charged if a ticket becomes available to you and you complete the purchase.

Official resale is how you get your money back on a sold-out event. When you list a ticket for resale, you are refunded only if and when it actually resells to a new buyer — at that point your ticket is released and your refund is issued to your original payment method. Until it resells, your ticket stays valid and yours to use. The refund covers the ticket price you paid; service fees follow the rule in the Terms of service. This high-level summary doesn't change the refund mechanics in the Terms or, for organizers, the Organizer payments agreement.

To keep tickets fair and genuine, the following are not allowed, and we may cancel or void tickets, refuse entry, and suspend accounts without refund where they occur:

• Off-platform resale — selling, swapping, or buying a Festro ticket outside Festro, or moving one to a third-party resale site.
• Marking up — offering a ticket for resale or transfer above the price you paid for it, except where the organizer has expressly authorized a higher price (section 3).
• Scalping for profit — buying tickets in order to resell them commercially, or listing speculatively for resale.
• Duplicating or sharing a code — screenshotting, copying, or forwarding a ticket so more than one person tries to use it. Only the first valid scan is admitted; copied or reused codes are refused.
• Using a refunded or resold ticket — trying to enter on a ticket after it has been resold, transferred away, or refunded.
• Bots and workarounds — using automated tools, multiple or fake accounts, or other tricks to get around resale limits, the waitlist order, or these rules.

These rules don't take away any right you have under Québec consumer-protection law — including a refund when an event is cancelled or materially not performed, and your right to dispute a charge with your card issuer where a refund you are genuinely owed has not been paid. They are aimed at illegitimate resale and fraud, not at the protections the law gives you.

Questions about reselling, transferring, or a ticket you received? Email [email protected]. For how we handle personal information, see our Privacy policy.